* 10 years experience working in the BPO Industry
* 6 months experience as an intern for a Resource Process Outsourcing Company
* Specialised in customer service, Quality Assurance, Collections, and sales for both financial, telecommunication and healthcare service
* Skilled in data entry, creating reports using Microsoft Word, Excel, PPT
* Skilled in interacting with customers of all socioeconomic backgrounds
* Work well under pressure as part of a team
* Competent and have integrity at managing responsibilities in high volume
