I am an Athena-trained Executive Partner with an Information Technology background and over 11 years of experience in executive support, customer operations, and technical workflow coordination. I specialize in stepping into fast-paced business environments to eliminate operational noise, manage complex day-to-day administrative tasks, and scale backend systems seamlessly.
Unlike general virtual assistants, I bring a strong technical foundation in IT, meaning I easily integrate into, manage, and optimize your modern software stacks without needing extensive hand-holding.
Here is how I protect your time and optimize your business operations:
• Inbox & Calendar Mastery: Proactive email management, triage, complex multi-timezone scheduling, and end-to-end global travel logistics.
• E-Commerce & Customer Ops: Deep hands-on experience handling order fulfillment, technical adjustments, and subscription retention using tools like Shopify, ShipHero, and Recharge.
• Project Coordination: Building and maintaining clear operational tracking workflows inside Asana and CRM platforms to ensure zero time-sensitive deadlines are missed.
Technical Stack & Ecosystems I Master:
• Operations & Project Management: Asana, Google Workspace, CRM Platforms
• Customer Support & Helpdesks: Zendesk, Re:amaze
• E-Commerce Logistics & Subscriptions: Shopify, ShipHero, Recharge
• Finance & Billing Admin: QuickBooks
My goal is simple: to provide independent, high-discretion execution so you can completely step away from micro-managing day-to-day administration and focus entirely on scaling high-level growth.
