IT support and platform operations professional with 1-2 years of experience in enterprise ServiceNow environments. Skilled in incident triage, SLA-driven ticket resolution, and platform configuration (UI policies, business rules, service catalog workflows), handling 15+ tickets daily with a strong first-contact resolution rate. Certified in ServiceNow System Administration (CSA), Application Development (CAD), and ITSM Implementation (CIS-ITSM), with hands-on experience authoring knowledge base content and mentoring new tea-----------mbers. Looking to apply proven support operations, troubleshooting, and client-facing communication skills to a new platform and broaden technical exposure beyond the ServiceNow ecosystem. Reliable, detail-oriented, and quick to learn new systems and tools.
