I am a Customer Service Representative with over one year of experience in the health insurance sector, supporting US-based members with claims inquiries, billing disputes, eligibility verification, and detailed policy explanations. My work requires strict adherence to HIPAA compliance standards, and I am proficient in various CRM and ticketing systems used for case documentation and follow-up. I have developed strong skills in managing difficult conversations, resolving member concerns efficiently, and maintaining a high first-call resolution rate. I am accustomed to handling high call volumes while ensuring accuracy in documentation and reporting. I am available to work full-time and can accommodate US time zone schedules as required.
