Nov. 2024 - Nov. 2025: Technical Support Operation Customer Expert I
? Provide basic troubleshooting for computers and printers.
? Respond to customer's requests via phone
(Remote Support if the customer agreed to the terms and condition)
? Set up and cancel appointments for in-store and in-home
? Price match customer's order/product to other stores
? Reimbursement of remote services and memberships
? Update customer's credentials.
Feb. 2026 - July 2026: Customer Service Representative (Subscription-based)
? Respond to customer's inquiries and requests via phone and chat
? Walkthrough customers in setting up or cancellation of an account
? Process reimbursement or refund
? Process account deletion requests
? Walkthrough or process personal account changes or updates
