A customer support and operations professional with nearly three years of experience in the BPO and outsourcing industry. Experienced in customer service, technical support, escalation management, supplier onboarding, and compliance verification. Proven ability to resolve complex customer concerns, support frontline teams, and collaborate with cross-functional departments. Highly organized, adaptable, and detail-oriented, with strong communication, problem-solving, and leadership skills. Proficient in case management using Salesforce/Service Cloud and committed to delivering excellent customer experiences while driving operational efficiency.
