Trainer STR LOB | Guest Experience Agent | Property Review Manager | Logistics Support Agent | TELECOM Technical Support | EIM NC II Holder | Adobe Ps Graphic Design Enthusiast | Financial Advisor | Sales Agent | Teacher

With 9+ years in the BPO industry across different LOBs - STR/Hospitality, Telecom, and Logistics.
Successfully onboarded 150+ agents as an STR LOB Trainer, each achieving strong production performance.
Proficient in Salesforce, TwilioFlex, Five9, Omni Channel, CRMs, and major STR dashboards (Airbnb, Vrbo, -----------).
Skilled in guest and client communication via email, chat, and phone.
Windows troubleshooting, Adobe Photoshop, and certified in home electrical wiring/alarm systems.