I am an E-commerce Customer Service and Operations Specialist with over 13 years of hands-on experience supporting leading online retailers and global brands in fast-paced environments. I specialize in managing complex order lifecycles, resolving escalations, and optimizing post-purchase customer journeys to help businesses scale while maintaining top-tier customer satisfaction. I have a proven track record of handling high-volume customer inquiries across multi-channel platforms. I excel at managing end-to-end case resolutions, coordinating delivery logistics, and seamlessly navigating backend e-commerce ecosystems to resolve issues efficiently and minimize friction.
My core skills include customer service excellence, client relationship management, and order management. I also support operations by monitoring secure payment transactions, managing inventory/fulfillment data, and organizing team workflows.
What I can help you with:
Managing email, chat, and case escalations with high professional standards.
Coordinating delivery issues, processing refunds, and resolving order discrepancies.
Verifying secure payment transactions and resolving card-related inquiries.
Managing product listings, customer accounts, and subscription models.
Tracking stock levels, coordinating repairs, and managing logistics pipelines.
Managing time-tracking and scheduling workflows.
Tools I use:
Zendesk | Slack | BigCommerce | Emarsys | Forter | Ordergroove | QDOS | HighJump | Refundid | Braintree | SAP | Kronos | Google Workspace
I am reliable, detail-oriented, a fast learner, and deeply committed to resolving customer issues while keeping business operations running smoothly. I am open to full-time or part-time remote work and can work flexible hours, including AU or global time zones.
