My skills are customer support chat and email focusing on customer retention, issue de-escalation, managing client information through Salesforce, and issue resolution (4 years total experience /retail & telecommunications).
I am currently working as a content moderation for social media for 2 years max, and had 7 years freelance experience writing academic writing/research.
Traits as an employee: I will send you updates about the project, finish my tasks within the deadline, detail oriented, patient, if there's a complex issue that needs to be escalated I will consult you for other feedback before giving the final resolution so as not to compromise your business.
If you're willing to give me a shot, please contact me here to unlock my full potential.
