Slow refunds and unresolved billing disputes quietly cost online stores their most loyal customers, and that's the gap I close.
I bring 7 years of customer service experience across AU and US accounts, with a strong foundation in billing, collections, retention, and technical support, including a 70%+ retention rate on an AU streaming account. As an E-commerce VA, I'm building hands-on skills in Shopify store management, order fulfillment, product listing, and basic SEO, backed by daily use of Salesforce, Zendesk, and CRM/ticketing platforms.
I bring structure, accountability, and follow-through to every task, working comfortably within PHT hours that align with US, AU, and UK schedules.
Available now, let's connect and see how I can support your store.
