Customer Care Expertise – 4+ years in healthcare and travel accounts, resolving complex inquiries and ensuring client satisfaction. Communication & Service Delivery – Strong ability to manage inbound/outbound calls and provide clear, empathetic support. Problem Solving – Skilled in handling prior authorization intake, member services, and reservation assistance with accuracy. Educational Foundation – BS Psychology graduate and Certified Human Resource Associate (CHRA), combining service skills with organizational insight.

Motivated Customer Care Representative with over four years of experience in the BPO industry, specializing in healthcare and travel accounts. Adept at managing inbound and outbound calls, resolving complex inquiries, and ensuring client satisfaction through clear communication and attention to detail.

Armed with a Bachelor of Science in Psychology and certification as a Certified Human Resource Associate (CHRA), I bring a strong understanding of human behavior and organizational management. I aim to contribute to operational excellence, support team development, and grow into a Human Resources role while continuing to deliver exceptional service.