Customer Service | Virtual Assistant | E-commerce Support | Medical VA
With over 7 years of experience in customer service, I have built a strong foundation in delivering exceptional support across the telecommunications, banking, healthcare, e-commerce, and property management industries.
I specialize in providing professional and customer-focused support through phone, email, and live chat, ensuring every interaction is handled with empathy, accuracy, and efficiency. My experience includes resolving customer inquiries, managing billing concerns, processing fraud claims, coordinating appointments, handling order management, and providing administrative support.
I am proficient in Shopify, Gorgias, Zendesk, Freshdesk, Yardi Voyager, Buildium, Hubstaff, and Microsoft Office. I have also completed medical virtual assistant training, with experience in patient communication, appointment scheduling, electronic medical records (EMR) management, healthcare administration, virtual clinical support, and HIPAA compliance.
I am known for being dependable, detail-oriented, and adaptable. I work well independently, learn new systems quickly, and thrive in fast-paced environments. My goal is not only to resolve customer concerns but also to build trust, strengthen customer relationships, and contribute to the success of the team.
If you're looking for a dedicated professional who is committed to delivering outstanding customer service and helping your business grow, I'd be excited to be part of your team.
Core Skills
Customer Service (Phone, Email & Chat)
Shopify & Gorgias Support
Order Management, Returns & Refunds
Zendesk & Freshdesk
Property Management Support (Yardi Voyager & Buildium)
Medical Virtual Assistance & EMR Management
Administrative Support
Billing, Fraud Claims & Dispute Resolution
Data Entry & Documentation
Problem Solving & Customer Relationship Management
I look forward to helping your business deliver exceptional customer experiences while supporting your day-to-day operations.
