Detail-oriented and process-driven engineer with over 3 years of experience in technical research, business process optimization, and cross-functional project management within the manufacturing and renewable energy industries. Dedicated Customer Service Representative with experience in social media management, e-commerce support, and technical customer assistance. Proven ability to resolve 15–20 tickets per hour while maintaining accuracy, professionalism, and customer satisfaction. Skilled in handling inquiries across email, social media, and website platforms, de-escalating concerns, and providing clear, solution-oriented communication. Proven track record of leading strategic initiatives involving renewable energy technologies, workflow documentation, and SOP development. Adept at using tools such as CRM platforms, Microsoft 365, and Google Workspace to streamline operations and deliver actionable insights. Currently pursuing a Master of Science in Energy Engineering at the University of the Philippines while advocating for the United Nations Sustainable Development Goals.
