Dedicated Desktop Support Technician with hands-on experience ensuring 99.9% system uptime for 100+ BPO agents supporting Shopee and Globe. Proven ability to resolve Level 1 and Level 2 hardware, software, and network issues while enforcing strict data privacy protocols. Skilled in Windows OS deployment, hardware maintenance, and helpdesk ticketing (osTicket).

Dedicated Desktop Support Technician with hands-on experience ensuring 99.9% system uptime for 100+ BPO agents supporting Shopee and Globe.

Proven ability to resolve Level 1 and Level 2 hardware, software, and network issues while enforcing strict data privacy protocols.

Skilled in Windows OS deployment, hardware maintenance, and helpdesk ticketing (osTicket). Eager to leverage strong troubleshooting and asset management skills to deliver reliable, high-speed technical support in a fast-paced enterprise environment.