I am an experienced Customer Service Representative with over 8 years of experience in customer support, including email, chat, inbound and outbound support. I have 5 years of experience using CRM platforms such as Zendesk and Freshdesk, with strong skills in handling customer inquiries, billing and refund concerns, technical support, data entry, and issue resolution.
I am detail-oriented, reliable, and committed to providing excellent customer service. I am comfortable working independently in a remote environment, managing multiple tasks, following processes, and communicating professionally with customers and tea-----------mbers. I am also adaptable and quick to learn new tools, systems, and procedures.
