Dedicated Customer Support Specialist with over 2 years of experience providing exceptional live chat support in a fast-paced customer service environment. Experienced in resolving customer inquiries, troubleshooting technical and service-related issues, and delivering excellent customer experiences through written communication. Proficient in eSIM support, account management, and customer issue resolution. Strong multitasker with excellent written English, problem-solving skills, and a commitment to customer satisfaction. Seeking a full-time remote chat support position with a direct international employer.
CORE SKILLS:
Live Chat Support
Customer Support
Customer Service
Email Support
eSIM Support
eSIM Activation & Troubleshooting
Technical Troubleshooting
CRM Systems
Ticket Management
Customer Satisfaction
Problem Solving
Conflict Resolution
Excellent Written Communication
Multitasking
Time Management
Microsoft Office
Google Workspace
Remote Collaboration
PROFESSIONAL EXPERIENCE
Customer Support Representative (Chat Support)
Six Eleven Global Services Inc.
General Santos City, Philippines
April 2024 – Present
Responsibilities
Provided professional customer support through live chat in a fast-paced environment.
Assisted customers with eSIM activation, installation, setup, and troubleshooting on Android and iOS devices.
Guided customers through QR code installation, device compatibility checks, and network connectivity concerns.
Resolved account, billing, order, and service-related inquiries efficiently while maintaining high customer satisfaction.
Managed multiple customer chat conversations simultaneously while ensuring timely and accurate responses.
Troubleshot technical issues and provided step-by-step solutions using internal resources and knowledge bases.
Documented customer interactions accurately using CRM systems and internal support tools.
Escalated complex technical issues to the appropriate departments when necessary.
Followed company policies, quality standards, and service level agreements (SLAs).
Collaborated with tea-----------mbers to improve customer experience and achieve performance goals.
Key Achievements
Over 2 years of professional live chat support experience.
Delivered excellent customer service while consistently meeting productivity and quality standards.
Built expertise in eSIM support, customer issue resolution, and technical troubleshooting.
Adapted quickly to new products, systems, and support processes in a dynamic work environment.
EDUCATION
Bachelor of Secondary Education
Major in Biological Science
Stratford International School
Graduated: 2023
TECHNICAL SKILLS
Microsoft Word
Microsoft Excel
Microsoft Outlook
Google Docs
Google Sheets
Gmail
CRM Software
Live Chat Platforms
Internet Research
