I am a results-driven operations professional who bridges the gap between data-driven insights and exceptional team execution. With a formal background in Applied Statistics from the Polytechnic University of the Philippines and leadership experience serving as a student organization president, I bring a highly analytical, detail-oriented approach to daily business operations.
Throughout my career—spanning roles from Customer Service Representative to Unit Manager and Senior Client Operations Specialist—I have focused on breaking down interdepartmental silos, developing standard operating procedures (SOPs), and tracking performance metrics to ensure seamless workflows. I thrive on turning customer feedback and operational data into actionable solutions that elevate service standards and enhance client management.
