I am a Technical Support Specialist with over 5 years of customer support experience across the gaming and home services industries. My background includes 2 years as a Content Moderator for the Steam platform, one of the world's largest digital gaming platforms, where I reviewed user-generated content, enforced community guidelines, and helped maintain a safe and positive environment for millions of users.
I also spent 2 years providing technical support for Steam, assisting customers with account recovery, billing and payment concerns, digital purchases, shipping and logistics inquiries, and general platform-related issues. This role strengthened my problem-solving abilities, customer communication skills, and experience handling complex cases while delivering high-quality support.
Most recently, I worked for Sears Home Warranty as a Technical Support Specialist, where I provided over-the-phone troubleshooting for kitchen and laundry appliances. I diagnosed common appliance issues, guided customers through troubleshooting steps, scheduled service appointments with technicians when needed, and recommended warranty plans to help customers protect their appliances.
Throughout my career, I have developed strong technical troubleshooting, customer service, communication, and case management skills. I am committed to delivering efficient, customer-focused solutions while maintaining professionalism, empathy, and attention to detail in every interaction.
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