I am an experienced IT Support Engineer with over 7 years of experience providing technical support to more than 3,000 end users in a corporate environment.
My expertise includes Microsoft 365 administration, Active Directory, Azure Entra ID, Windows troubleshooting, hardware and software support, printer and network troubleshooting, ServiceNow ticket management, and remote desktop support.
I also build business process automations using Microsoft Power Automate, SharePoint, Microsoft Forms, and Power Platform to improve operational efficiency.
I am passionate about solving technical issues, delivering excellent customer service, and ensuring users can work efficiently. I am dependable, detail-oriented, and able to work independently in a remote environment.
I am looking for long-term opportunities where I can contribute my IT support expertise while continuously learning new technologies.
