VIRTUAL ASSISTANT AND CLIENT SUCCESS MANAGER: I played a key role in client satisfaction by managing calls and coordinating follow-ups as directed by Account Managers. To meet client needs, I sourced and onboarded practitioners across Australia, Vietnam, Hong Kong, Singapore, New Zealand, the Philippines, and Malaysia, conducting interviews and preparing them for workshops. I managed scheduling, email communication, and social media platforms (Instagram, LinkedIn, and Facebook) using Canva, Airtable, and Trello. Additionally, I created newsletters and promotional content to drive engagement, secured client testimonials, and documented processes to ensure seamless transitions. CUSTOMER SERVICE: I managed participant communications, handling inquiries, visa support, and hotel accommodations while ensuring a seamless experience. I coordinated logistics, including shuttle services and onsite support, to facilitate efficient transportation for congress attendees. As a Help Desk tea-----------mber at the Fourth Lausanne Congress in South Korea, I was part of a team that assisted over 5,000 delegates with their event needs. COMMUNITY ENGAGEMENT: I manage audience engagement across Facebook, Instagram, YouTube, and LinkedIn, ensuring consistent and timely content delivery through Metricool. I schedule and post reels, shorts, vlogs, and images while tracking interactions and engagement metrics to refine strategies and maximize reach. RECRUITER: I onboarded applicants via Upwork, ensuring a smooth transition into the company. I scheduled initial interviews through Calendly to streamline the process and coordinated follow-up scheduling with the CEO for the final onboarding phase.
