Dynamic and results-driven Financial Services Professional with over 17 years of experience in the banking and BPO industries, including an 11-year progressive career at Citibank North America. Having initially started my career in the BPO industry as a Customer Service Representative, I developed a deep, hands-on understanding of client needs and front-line service delivery. I leveraged that experience to advance into specialized roles centered around Workforce Analytics, Team Leadership & Coaching, Escalations Management, and Financial Operations.
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