Well-versed and accomplished professional with 8 years of experience in Business Process Outsourcing as a
Customer Service and a Technical Support Representative. Proven exemplary performance in supporting and
addressing real time customer needs and blends empathy with systemic troubleshooting. Adept at translating
complex technical jargon into clear, actionable steps while managing customer frustration through active
listening, diagnostic precision, and efficient tool workflows. Expert in Remote Assistance Tools( utilizing screen
sharing and remote-desktop software to guide users through live fixes
