Customer-focused professional with nearly 4 years of continuous experience in customer service and customer experience roles, handling chat, email, and phone support daily while consistently meeting satisfaction and first-contact-resolution targets — experience that translates well into live chat and live support work. I hold a TEFL Certification (120 hours) and have hands-on experience as a Training Specialist, where I designed and delivered structured onboarding programs for new hires, giving me strong communication and instructional skills beyond just customer support.
On the social media side, I've worked as a TikTok moderator and social media manager for a South Korean TikTok host, moderating live stream comments, engaging viewers, and managing his fan page — growing it to 120 followers, 32 posts, 14.5K views, 1.1K likes, and 337 profile views, with a 9% engagement rate achieved within 3 months through strategic content planning. I also have experience in TikTok affiliate marketing, engaging live audiences and handling questions in real time. Alongside this, I manage my own Instagram, Facebook, and TikTok accounts, giving me practical experience in content creation, audience engagement, and trend awareness.
I bring a strong mix of customer support expertise, training/coaching skills, and growing social media experience, and I'm eager to apply these skills to a live chat support, moderation, or social media assistant role.
