I am a dedicated customer service and sales professional with over 4 years of hands-on experience in retail, mall operations, and BPO environments. My career began in retail sales, where I spent three years learning how to connect with customers, understand their needs, and consistently meet sales targets. I then transitioned into mall-based customer service under a probationary contract, where I gained valuable experience handling diverse inquiries and resolving issues face-to-face. Most recently, I worked as a BPO Customer Service Representative for one year, supporting international clients through calls, chat, and email strengthening my communication skills and adaptability in a fast-paced setting.