Headline:
Executive Virtual Assistant | Admin Support | QA & Compliance Specialist | 11+ Years Experience
Profile Overview:
Hi, I'm Glenn, a detail-oriented administrative and operations professional with nearly 11 years of experience in customer service, quality assurance, complaint resolution, banking support, and claims processing. I currently work as a Complex Complaint Specialist at Telstra International Philippines, where I also serve as Quality Assessment Champion, conducting 200+ compliance audits monthly and preparing detailed reports for leadership.
What I bring to your team:
Calendar, email, and correspondence management
Report and dashboard preparation with strong data analysis skills
Accurate documentation and confidential records handling
Stakeholder coordination and cross-team communication
CRM and case management (Salesforce, Verint, Confluence, Siebel MICA)
Proficient in MS Office, Google Workspace, and quick to learn new tools
I've built my career on accuracy, discretion, and follow-through. These are qualities I've been recognized for with a Top Performers Club award and supervisor commendations. I'm currently expanding my admin and leadership skills through ongoing coursework in Executive Assistance, Business Administration, and Project Management via UniAthena.
I'm looking for a long-term Executive Virtual Assistant or Administrative Support role where I can bring reliability, organization, and a genuine commitment to helping you run your business smoothly. Available for full-time remote work with a stable internet connection and dedicated home office setup.
