I am a Senior Microsoft 365 Administrator and IT Infrastructure Specialist with 5+ years of experience supporting US, APAC, and EMEA clients in managed service and remote environments.
My core expertise includes Microsoft 365, Intune, Microsoft Entra ID, Azure, Active Directory, Windows Server, Exchange Online, SharePoint, Teams, Microsoft Defender, Microsoft Purview, endpoint management, cloud infrastructure, and IT service management.
I have extensive hands-on experience managing Windows and macOS environments, including device enrollment, configuration, application deployment, compliance, Conditional Access, security policies, Apple Business Manager, and macOS Automated Device Enrollment.
I also have experience handling L2/L3 technical escalations, incident and change management, user onboarding/offboarding, access management, troubleshooting, documentation, SOP creation, and project leadership. I have worked with platforms such as ServiceNow, Jira, Zendesk, Salesforce, RMM tools, and other ITSM solutions.
I am a proactive and dependable IT professional who takes ownership of technical issues from investigation through resolution. I enjoy solving complex problems, improving IT processes, implementing secure and scalable solutions, and providing excellent support to both technical and non-technical users.
I am currently seeking remote opportunities where I can leverage my Microsoft cloud, endpoint, infrastructure, security, and IT operations experience while continuing to grow professionally and contribute long-term value to the organization.
