Results-oriented system engineer with over 5 years of IT experience in Level 2 service desk and MSP environments. Skilled in Microsoft Intune, Active Directory, Microsoft 365, Exchange, VMware, Hyper-V, firewall and VPN configuration, and enterprise network management. Experienced in PowerShell, Ansible, and RMM tools to automate tasks, streamline patch management, and improve system performance, security, and business continuity.
