I have spent the last 5+ years as a Remote Operations & Systems Specialist supporting enterprise operations for Robbins Research International (Tony Robbins' organization). Prior to this, I spent 7 years in the BPO sector as a Technical Support Representative and Team Leader at Concentrix.
I specialize in keeping backend business operations running smoothly—managing CRMs, building reporting dashboards, maintaining data integrity, and optimizing workflows.
Core Competencies:
CRM & Systems Administration: Salesforce data hygiene, contract processing, and Zendesk queue/SLA optimization.
Data & Reporting: Building and maintaining recurring operational dashboards and performance tracking in Excel & Google Sheets.
Executive & Team Support: Managing complex calendars, monitoring multi-user Outlook/Gmail inboxes, and auditing timesheets with high precision.
Process & Quality Control: Standardizing SOPs, ticket auditing, and cross-functional team coordination with minimal supervision.
Tech Stack: Salesforce, Zendesk, Microsoft Office 365 (Advanced Excel), Google Workspace, Shopify, Slack, Zoom.
I am looking for a full-time, long-term remote role in Operations, CRM Management, or Logistics/Dispatch Support where I can add immediate value to a growing US/AU team.
