Hi! I'm Roger, a Quality Analyst with over 10 years of professional experience across hospitality and the BPO industry.
I specialize in quality assurance, fraud analysis, customer support, coaching, and process improvement. Throughout my career, I've evaluated agent performance, conducted calibrations, delivered coaching sessions, audited cases, and collaborated with operations teams to consistently meet client quality standards.
I'm proficient with Google Workspace, Google Sheets, Salesforce,
Observe.AI, Slack, Zoom, Canva, and ChatGPT, allowing me to work efficiently in both customer support and administrative roles.
Before joining the BPO industry, I worked as an Event Designer and Coordinator for a hotel, where I developed strong communication, organization, and project coordination skills.
I take pride in being detail-oriented, dependable, and proactive. Whether it's quality assurance, customer support, administrative work, or operations support, I'm committed to delivering accurate, high-quality results.
