Hello! I'm a dedicated Healthcare Virtual Assistant with over four years of experience in customer service and healthcare support. I help healthcare providers and businesses manage appointments, communicate with patients, and provide reliable administrative assistance.
I have experience handling inbound and outbound calls, scheduling and confirming appointments, updating patient information, documenting interactions, and providing excellent customer service while maintaining HIPAA compliance and confidentiality.
I am organized, detail-oriented, and comfortable working in fast-paced environments. I learn new tools quickly, communicate professionally, and always strive to provide a positive experience for every patient and client.
If you're looking for a dependable virtual assistant who can help keep your daily operations running smoothly, I'd be happy to support your team.
Work History
Healthcare Customer Service Representative
2022 – Present
Responsibilities
Scheduled, rescheduled, and confirmed patient appointments.
Answered inbound and outbound patient calls professionally.
Verified patient demographics and insurance information.
Documented interactions accurately.
Maintained HIPAA compliance.
Coordinated with clinics and providers.
Assisted patients with scheduling concerns.
Provided outstanding customer service.
Customer Service Representative
2021 – 2022
Responsibilities
Assisted customers through phone, email, and chat.
Resolved customer concerns efficiently.
Processed account updates.
Maintained high customer satisfaction.
Handled confidential customer information.
COVID-19 Healthcare Support Representative (BinaxNOW)
Responsibilities
Guided customers through the BinaxNOW testing process.
Explained proper test procedures.
Verified customer information.
Answered COVID-19 testing questions.
Documented customer interactions accurately.
Maintained professionalism and confidentiality.
Verified