I'm a dedicated Customer Support Specialist with nearly 6 years of experience providing exceptional customer service in fast-paced environments. Over the past several years, I've specialized in live chat and email support, with hands-on experience in fintech and Web3/cryptocurrency platforms.
My background includes handling account issues, payment concerns, KYC verification, wallet transactions, technical troubleshooting, and product-related inquiries. I also have experience investigating complex issues, reproducing bugs, gathering logs and screenshots, and escalating cases to engineering teams while ensuring customers receive timely updates.
I've worked with tools such as Intercom, Zendesk, Jira, Slack, Telegram, -----------, and blockchain explorers like Etherscan and Arbiscan. I'm comfortable collaborating with cross-functional teams and serving as a point of contact for escalations and technical investigations.
I take pride in providing clear, empathetic, and professional support while maintaining accuracy and efficiency. I'm a quick learner, adaptable to new technologies, and always committed to delivering an excellent customer experience.
I'm currently seeking a long-term remote opportunity where I can contribute my customer support expertise, technical troubleshooting skills, and strong
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