I am an Operations and Customer Experience Specialist with over 9 years of experience supporting real estate, property management, short-term rentals, e-commerce, and service-based businesses. I specialize in keeping daily operations organized, improving customer experiences, and creating efficient systems that help businesses grow.
Throughout my career, I've managed guest and tenant communications, coordinated maintenance and cleaning teams, overseen scheduling and CRM management, supported payroll and invoicing, and assisted with marketing and social media initiatives. I thrive in fast-paced environments and am skilled at managing multiple priorities while maintaining accuracy, organization, and attention to detail.
I'm known for being proactive, dependable, and easy to work with. I take ownership of my responsibilities, anticipate challenges before they arise, and continuously look for ways to improve workflows, streamline operations, and enhance both the customer and team experience. My goal is to help businesses scale by building reliable processes, delivering exceptional service, and supporting long-term growth
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