PROFESSIONAL SUMMARY
Results-driven Operations, Verification, and Customer Service professional with 14+ years of experience in operations support, sales, background screening, fraud analysis, candidate care, and customer service. Proven track record of delivering accurate, compliant, and high-quality results while improving processes and enhancing customer experience. Skilled in stakeholder communication, problem-solving, quality assurance, and cross-functional collaboration, with a consistent record of meeting performance targets in fast-paced environments.