I'm a healthcare-focused Virtual Assistant with almost 4 years of experience supporting US health plan members and providers as a Senior Customer Service Representative at Optum. I handle benefits verification, claims inquiries, prior authorization, referrals, and provider coordination daily — consistently maintaining a 100% quality score. I was promoted from Tier 1 to Tier 2 Customer Advocate for my accuracy and reliability.
Before healthcare, I spent almost 10 years in retail leadership, supervising teams of 8–10 — which built my customer-facing skills and comfort working under performance targets.
I'm comfortable with HIPAA-compliant communication, patient/member support, appointment scheduling, and documentation across multiple systems. I'm looking for a long-ter-----------dical Virtual Assistant role where I can bring that same accuracy and consistency to a US-based clinic, telehealth provider, or healthcare practice.
Available for full-time, long-term commitment with reliable internet and a dedicated home office setup.
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