I am a Telecom & IT Service Operations Specialist providing end-to-end support for wireless, wireline, and unified communications environments with 10+ years .
I specialize in order management, incident resolution, carrier coordination, and service delivery optimization. My experience includes wireless lifecycle management (activations, upgrades, SIM swaps, rate plan optimization, suspensions, decommissioning), wireline administration, DID management, LNP/number porting, VoIP configuration, and Level 1 troubleshooting.
Beyond technical execution, I lead client-facing service reviews, present trend reports, track escalations, and ensure operational transparency. I also streamline workflows, maintain process documentation, and build centralized knowledge bases to improve efficiency and scalability.
I bring a balance of technical expertise, operational leadership, and client communication — helping organizations reduce downtime, control telecom costs, and improve service reliability.
