I'm a customer support and administrative professional with over 9 years of experience, currently working in the New Zealand insurance industry as a Windscreen Claims Consultant.
My experience includes managing end-to-end insurance claims, reviewing policy information, maintaining accurate documentation, resolving customer enquiries, and delivering quality service while meeting strict turnaround times. These responsibilities have strengthened my attention to detail, organization, and ability to work efficiently in fast-paced environments.
Beyond my core role, I have experience supporting recruitment efforts through our company's employee referral program by communicating with applicants, coordinating referrals, and providing guidance throughout the application process.
I'm also expanding my expertise through cross-training in Policy Accounts, where I'm gaining exposure to broker payment processing, policy account administration, and insurance back-office workflows.
Outside of work, I continuously develop new skills by learning AI productivity tools such as ChatGPT and Google Gemini, creating digital content, and editing short-form videos using CapCut. I enjoy learning new systems quickly and take pride in being dependable, organized, and committed to producing high-quality work.
I'm currently looking for opportunities where I can contribute my customer service, administrative, and insurance operations experience while continuing to grow as a Virtual Assistant.
