Results-driven and customer-focused professional with solid experience in customer service and corporate training. A B.S. Psychology graduate from Riverside College Inc. with a versatile background spanning training delivery, customer support, human resources administrative tasks, and digital educational content creation. Adept at communication, problem-solving, time management, and working effectively both independently and collaboratively under pressure. Eager to embrace opportunities that foster professional growth while contributing to company success. Core Competencies & Skills Professional Expertise: Training & Development, Product Training, Customer Service, Customer Inquiry Resolution, Human Resources Support. Technical & Creative Tools: Canva, Doodly, Toonly, Videorobot, H5P, Facebook Suite. Soft Skills: English Proficiency, Strong Communication, Time Management, Multitasking, Organization, Working Under Pressure, First Aid Knowledge. Professional Experience Trainer II | Teleperformance (2023–2026) Developed and delivered product training programs, assessed training needs, and facilitated workshops to optimize performance and product knowledge. Fostered a positive learning environment and communicated complex concepts clearly. Customer Service Representative | Teleperformance (2022–2023) Handled customer inquiries, resolved issues efficiently, managed orders, and maintained accurate records while staying updated on policies and products. Internships & Training Psych Trendz Psychological Services: Analyzed patient case studies and generated psychological documentation (anamnesis, client information sheets, informed consent forms). Western Visayos Psychosocial Support: Managed client appointment scheduling with psychological experts utilizing Facebook Suite. EFAM Training Consultancy Services: Completed virtu al industrial psychology training focusing on HR paperwork, such as application processing. MIYENS Web Design and Development: Designed educational lesson plans and multimedia learning content using platforms like Canva, Doodly, Toonly, Videorobot, and H5P. Education Bachelor of Science in PsychologyRiverside College Inc. (2018–2022)
