Healthcare professional with 3 years of experience in a U.S.-based healthcare BPO, specializing in patient support, insurance eligibility and benefits verification, medical billing inquiries, medication refill coordination, and prior authorization submissions. Skilled in handling inbound and outbound patient calls, accurately documenting information, coordinating with providers and pharmacies, and maintaining HIPAA-compliant standards. Reliable, detail-oriented, and committed to providing efficient, compassionate support to healthcare providers and patients.
