Versatile E-commerce Virtual Assistant with hands-on experience supporting an Australian-based e-commerce brand across customer service, Shopify operations, Klaviyo email marketing, content creation, and creator/influencer outreach.
My core strength today is running Shopify operations end-to-end — order updates, cancellations, refunds, replacements, and fulfillment adjustments — alongside building and maintaining Klaviyo email automations, from abandoned cart flows to promotional campaigns and customer engagement sequences. I also design email banners in Canva and keep everything aligned with current promotions.
Before that, I handled customer support (Gorgias, Missive), content creation, and influencer/creator outreach — so I understand the full pipeline from content to conversion, not just one piece of it. I also localized blog content for UK and NZ markets, handling SEO structure, metadata, and internal linking.
With a Computer Engineering background, I bring an analytical, detail-oriented approach to troubleshooting workflow issues, organizing data, and picking up new tools fast. I'm proficient in Shopify, Klaviyo, Gorgias, Missive, Asana, Slack, Canva, Google Workspace, and AI tools like ChatGPT to keep things moving efficiently.
I'm reliable, communicate clearly, and take ownership of whatever's in front of me — whether that's a single task or a full operational handoff.
