Customer Support Representative – Technical Support
Provided technical support for internet, cable TV, and phone services by troubleshooting customer issues and guiding them through solutions. Also identified customer needs and recommended service upgrades and additional products.
Healthcare Client Support Services - acted as the liaison between insurance providers and the company. Managed meeting schedules and appointments, responded to inquiries via Zendesk email, live chat, and phone calls, and provided efficient administrative and customer support while handling multiple tasks in a fast-paced environment.
