I help Shopify brands manage customer support and daily store operations using Shopify and Gorgias. Skilled in ticket management, backend order handling, and helpdesk automation to deliver faster, more efficient customer support.
I've completed extensive hands-on practice through live software simulations, building a Shopify and Gorgias sandbox to develop practical experience in ticket management, automation rules, macros, and backend order operations.
Core Technical Expertise:
Gorgias Helpdesk & Automation
• Automation Rules
• Macros
• Ticket Routing & Tagging
• Chat Flows
• Auto-Responders
Shopify Order Management
• Order Editing
• Order Cancellations
• Refunds
• Returns & Exchanges
• Shipment Tracking
• Customer Information Updates
Customer Support
• Email Support
• Live Chat Support
• Ticket Management
• Customer Inquiry Resolution
• Helpdesk Operations
Tools: Shopify | Gorgias | Google Workspace | Trello | Slack | Notion | Canva
I'm looking for a long-term role where I can contribute to a Shopify business by delivering reliable customer support, streamlining helpdesk operations, and growing alongside your team.
Portfolio: -----------
Availability: Full-time or Part-time (Can adapt to US/UK/AU time zones)
