I have 8 years of experience as an IT Service Desk professional, serving as the first point of contact for end users via phone, chat, and email. My responsibilities included assisting users with Microsoft 365 issues, VPN connectivity, unlocking and resetting user accounts in Active Directory as well as onboard and offboard their accounts in the system, and performing basic troubleshooting for network, printer, and hardware-related issues.
In my most recent company, I worked as a Legacy Support/Field Service Engineer (FSE) Support specialist, where I handled basic ServiceMax issues and provided support for FSE-related applications
