Great day!
Norman here, I have been with the technical and team lead position for over 19 years now. I do manage helpdesk team which handle day to day function like Calls, email and tickets via service now app.
Recent post as Application Support Engineer, act as admin for the following CRM tools. (Salesforce, SAP, C4C and Oracle).
Below are the skills/I am knowlegable:
* Office365 tools
* remote connection. (ms teams and alike)
* mfa / VPN connectivity
* sharepoint
* cloud applications
* CRM applications (salesforce/sap/c4c/oracle)
