I help healthcare teams with customer support, outbound calls, appointment scheduling, and data entry. I bring 8 months of healthcare BPO experience, handling ~70 calls daily with a 90%+ KPI score.
Here’s how I can support your team:
• Healthcare customer support
• Outbound calling
• Appointment setting and scheduling
• Customer and member inquiries
• Data entry and account updates
• Administrative support
• Email and communication support
Tools I’ve used:
Genesys, Omni, Google Workspace, Microsoft Excel, Canva, and CRM systems.
My background includes 8 months of healthcare BPO experience supporting outbound customer interactions, along with previous freelance Virtual Assistant experience in recruitment administration, database management, scheduling, executive support, and content coordination.
I’m comfortable working with structured processes, documenting customer interactions, handling sensitive information appropriately, and keeping records organized and up to date.
If you need a reliable Healthcare VA who can support customer communication and day-to-day administrative tasks, send me a message. I’d be happy to discuss how I can support your team.
