I am a detail-oriented and dependable certified Medical Virtual Assistant with experience and knowledge in healthcare customer service, insurance verification, patient support, medical terminology, and administrative tasks. I am familiar with U.S. healthcare insurance concepts, including premiums, deductibles, copayments, coinsurance, Maximum Out-of-Pocket (MOOP), pharmacy benefits, and eligibility and benefits verification.
I have strong communication, documentation, data entry, and problem-solving skills and can effectively handle phone calls, emails, patient inquiries, scheduling, insurance-related tasks, and administrative support. I understand the importance of confidentiality, accuracy, professionalism, and HIPAA compliance when handling healthcare information.
I am organized, willing to learn new systems and workflows, and committed to providing reliable support that helps healthcare providers and organizations deliver efficient and positive patient experiences.
