Results-driven Customer Service & Technical Support Specialist with over 10 years of BPO and remote experience supporting U.S., Australian, and international clients via chat, email, and phone. Skilled in resolving complex issues quickly while consistently exceeding CSAT, SLA, and quality targets.
Specialized in Medical Records Retrieval & Documentation Accuracy (99%+), ensuring compliance with HIPAA and PHI standards while managing high-volume case queues end-to-end. Experienced in coordinating with U.S. healthcare providers, validating documentation quality, and reducing backlogs through proactive case follow-ups.
I bring proven expertise in:
- Multi-channel support (voice, chat, email)
- Technical troubleshooting (Tier 1)
- Medical Records Retrieval & Case Management
- Order processing, refunds, and escalation handling
Equipped with a dedicated remote office setup, strong communication skills, and advanced knowledge of CRM tools (Zendesk, Salesforce, Amadeus Altéa GDS), I deliver reliable, high-quality support across U.S., AU, and UK time zones. Employers can count on me for professionalism, adaptability, and results every shift.
