Manage and update product listings, descriptions, prices, images, and inventory
Process and monitor customer orders, returns, refunds, and cancellations
Respond to customer inquiries through email, chat, and social media
Track shipments and coordinate with suppliers, couriers, and fulfillment partners
Monitor inventory levels and update stock information
Assist with product research and competitor analysis
Maintain accurate spreadsheets, reports, and business records
Upload and organize product images and other digital assets
Assist with promotions, discounts, and online store updates
Monitor customer reviews and feedback
Perform basic data entry and administrative tasks
Support marketing activities such as email campaigns, social media posting, and promotions
Identify issues affecting orders or customers and escalate them when necessary
