I keep client records up to date in HubSpot and -----------, put together weekly and monthly reports in Excel and Google Sheets, and chase outstanding items through to closure. Getting the details right is the heart of the job — I check work carefully before it leaves my desk and flag anything that doesn't line up with what was agreed, which is exactly the kind of care administrative work calls for. I also dealt with client enquiries in a regulated banking setting, where sticking to set procedures and keeping precise records simply weren't optional. In every one of these roles, I've been the person colleagues turn to when they need a straight answer and quick follow-through.
I work confidently in Microsoft Office and Google Workspace, including more advanced Excel tasks such as pivot tables and automated reporting, and I get up to speed on unfamiliar systems quickly. I've also trained and onboarded new tea-----------mbers, something I'd be happy to take on in a support role.
