I am a dedicated Customer Service Professional with 19 years of experience in customer service, virtual assistance, administrative support, lead generation, appointment setting, enrollment advising, real estate support, and market research.
I have extensive experience handling inbound and outbound calls, email and chat support, cold calling, appointment setting, lead qualification, customer follow-ups, data entry, CRM management, and administrative tasks. I am comfortable working independently, managing multiple priorities, and maintaining accuracy while working in a fast-paced remote environment.
My experience includes supporting customers and clients, resolving concerns, qualifying leads, scheduling appointments, maintaining customer records, processing enrollment-related documents, and coordinating with different teams to ensure tasks are completed efficiently.
