TOP RATED FREELANCER ON UPWORK
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I have over 10 years of hands-on experience managing high-volume customer support, complex escalations, and fraud investigations for global platforms like Upwork and Teachable. My career started in customer support, and I have since scaled into technical operations and platform integrity.
I am equally comfortable handling sensitive customer interactions or using technical tools to solve complex operational problems behind the scenes.
What I bring to your team:
- Customer Support & Escalations: Highly experienced in resolving high-severity platform escalations and customer disputes with speed, empathy, and high accuracy.
- Technical Problem Solving: I leverage SQL and Python to analyze customer data, identify trend anomalies, and automate manual, repetitive tasks to save your business time.
- Platform Integrity & Safety: Deep background in detecting platform manipulation, identifying fraud patterns, and keeping online communities safe.
I am highly autonomous, work standard US hours, and require minimal onboarding to start delivering results. If you need a reliable, experienced professional who can protect your platform while keeping your customers happy, let's connect.
